Accessibility Statement : Resilient Heritage Strength Checker

Accessible documents at National Lottery Heritage Fund

This accessibility statement applies to the Resilient Heritage Strength Checker  website, located at


We know some parts of this website are not fully accessible:

  • there is insufficient colour contrast in multiple locations across the site
  • some of our online forms are difficult to navigate using just a keyboard or screen reader
  • tab order across the site is not always obvious or logical
  • heading structures are not correct across many pages – so it can be difficult to determine page hierarchy
  • some forms use reCAPTCHA elements that can be difficult to use for those with access needs

- for example, transparency documents. These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible.

But if you need to access information in one of these document types, you can contact us and ask for an alternative format.

What to do if you cannot use one of our documents

If you need a document we’ve published in a different format:

  • 020 7591 6044 

We’ll consider the request and get back to you in [number] days.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to  Contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

[Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.]

Technical information about the accessibility of our documents

The National Lottery Heritage Fund is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non- are listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

What we’re doing to improve accessibility

The National Lottery Heritage Fund acknowledges that the current content of the site is non-compliant with accessibility standards and is undertaking an audit through the start of 2022. Remedial action will then be undertaken over Spring 2022.


Preparation of this accessibility statement

This statement was prepared on February 2022. It was last reviewed on February 2022.

This website was last tested on February 2022. The test was carried out by members of staff.

This page was prepared on 5 January 2022 date when it was first published.